Author: Olga V. Ruzakova, Cand. Sc. (Ec.), Prof. of Statistics, Econometrics and Informatics Dept., Urals State University of Economics

Vusala A. Sofueva, Student of Management and Informatics Dept., Urals State University of Economics

Abstract: The article is devoted to reengineering of a bank’s activity using the example of its operational office. Raising the quality of provided services as a way to improve internal business processes is becoming the main purpose of credit organizations. The article highlights the factors impeding labour organization of operational office employees. The authors analyse the models “as is” and “as will be” of organisational structure of a bank’s operational office and determine the main path of development of the operational office after reorganisation of business processes.

Keywords: Business process, reengineering of business processes, model “as is” of organisational structure of a bank’s operational office, model “as will be” of organisational structure of a bank’s operational office, ways of development of a bank’s operational office