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2218-5003

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10.29141/2218-5003-2025-16-4-7

https://elibrary.ru/item.asp?id=82931593

Роль эмоционального интеллекта в снижении профессионального стресса и повышении эффективности труда медицинских работников

Assessing the role of emotional intelligence in reducing job stress and enhancing performance of health professionals

Чубукчу

Улусинан Э.

Чубукчу

Улусинан Э.

Çubukçu

Ulusinan E.

ebrar.ulusinan1@ogr.sakarya.edu.trАкболат

М.

Акболат

М.

Akbolat

mak-bolat@sakarya.edu.trУйсал

Б.

Уйсал

Б.

Uysal

burhanettin.uysal@bilecik.edu.tr

Sakarya UniversityУниверситет Сакарья

Bilecik Seyh Edebali UniversityБиледжикский университет шейха Эдебали

09092025

1641011172005202403102024

CC BY-NC 4.0

Э. Улусинан Чубукчу, M. Акболат, Б. Уйсал

E. Ulusinan Çubukçu, M. Akbolat, B. Uysal

Работники здравоохранения как одной из наиболее сопряженных со стрессом сфер часто сталкиваются с психоэмоциональным напряжением, которое негативно сказывается на эффективности их труда и благосостоянии. В связи с этим особую значимость приобретает понимание того, как личные компетенции, такие как эмоциональный интеллект, могут способствовать смягчению этих трудностей. Статья направлена на изучение влияния уровня эмоционального интеллекта медицинских работников на эффективность их труда, а также на выявление посреднической роли профессионального стресса в этом влиянии. Методологическая основа работы представлена концепцией управления человеческими ресурсами и теорией эмоционального интеллекта. В исследовании принял участие 341 медицинский работник шести частных больниц г. Сакарья (Турция). Сбор данных осуществлялся методом опроса, а обработка - с помощью корреляционного анализа, описательной статистики и анализа путей. Результаты исследования показывают статистически значимую связь между эмоциональным интеллектом и эффективностью труда (r = 0,656). Также обнаружены статистически значимая отрицательная корреляция между эмоциональным интеллектом и профессиональным стрессом (r = -0,633) и умеренная отрицательная корреляция между стрессом на рабочем месте и эффективностью труда (r = -0,565). Анализ путей продемонстрировал, что эмоциональный интеллект оказывает прямое влияние на профессиональный стресс и эффективность работников, а эффективность труда напрямую зависит от профессионального стресса. Доказана посредническая роль стресса на рабочем месте в корреляции между эмоциональным интеллектом и эффективностью медицинских работников. Полученные результаты позволяют сделать вывод, что более высокий уровень эмоционального интеллекта коррелирует с ростом эффективности труда сотрудников медицинских учреждений и снижением их профессионального стресса. Для развития навыков, связанных с эмоциональным интеллектом, работникам сферы здравоохранения рекомендуется участвовать в учебных программах по управлению эмоциями и стрессом, проводить регулярный мониторинг эмоционального состояния, а также внедрить критерии для оценки эмоционального интеллекта соискателей в процессе найма персонала.

Employees in high-stress sectors like healthcare frequently face emotional and psychological challenges that can adversely affect both their performance and well-being. Understanding how personal competencies such as emotional intelligence can help mitigate these challenges and enhance job performance has become increasingly important. The study aims to determine the impact of emotional intelligence levels of healthcare workers in private healthcare institutions on their performance and to identify the mediating role of job stress in this impact. The methodological framework of the research includes the concept of human resources management and emotional intelligence theory. The study population comprises healthcare workers from six private hospitals in Sakarya, Turkey, totalling 341 participants. The survey method was utilized as the data collection tool. Data analysis incorporates descriptive statistics, correlation analysis, and path analysis. The research findings show a statistically strong and significant relationship between emotional intelligence and performance ( r = 0.656). A statistically significant, strong, negative correlation was found between emotional intelligence and job stress ( r = -0.633). A statistically significant, moderate, negative correlation was found between job stress and performance ( r = -0.565). In the conducted path analysis, it was found that emotional intelligence has a direct effect on job stress and performance, and job stress has a direct effect on performance. Additionally, job stress mediates the correlation between emotional intelligence and performance. The analyses suggest that higher emotional intelligence levels correlate with increased performance and reduced job stress among employees. Recommendations to improve EI levels among healthcare workers are given, such as to integrate training programs focusing on emotional management and stress coping strategies, implement EI analyses to identify areas for improvement within hospital units, and include EI criteria in recruitment standards.

эмоциональный интеллектстресс на рабочем местеэффективность трудамедицинские работникибольницатурция

emotional intelligencejob stressjob performancehealthcare workershospitalturkey

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